Returns & Refunds Policy
At Weroambags.com, we have a 7-day Return Policy which gives you the option to return purchased items, 7 days from the date of delivery.
Terms & Conditions :-
1. All returned items are run past our quality checklist, and the refund/replacement is processed only once it passes this stage.
2. The returned items must be undamaged and handed over as delivered, with the tags intact.
3. Returned items with damages caused due to negligence, improper usage or application are not covered under this return policy.
4. A Return Form with a legible Return ID must accompany the returned item(s).
5. Special rules for promotional offers might override this Return Policy.
6. While we strive to serve as many customers as we can, the reverse pick-up as a facility for some of the remote locations is currently unavailable. But be rest assured that we are working towards it. In the interim, you can dispatch the product back to us at the below address after having generated a Return ID, and we will initiate the refund once we have received the product and the quality check parameters are in place.
Weroam Enterprises
Gali no 4 Raza Colony
khamariya road
Lalpur 263148
(Uttarakhand IN.)
7. Convenience fees and delivery charges are non-refundable. To process your refund seamlessly, articles paid via Cash on Delivery we will initiate a payout link through our trusted partner, Razorpay via SMS and Email to your registered Mobile number and email ID. Please use the link to process your refund via UPI or NEFT. Refunds of articles paid via Prepayment routes will be credited to the original Prepayment account within 5-7 working days of quality check.
Return FAQ:
1. Why was my return request declined?
If a returned product does not meet the criteria mentioned in our Returns Policy, then we’re forced to decline the request to return the product.
2. Can I exchange my order for a different size?
Yes. You can visit our website weroambags.com and get your product exchanged for a different size. We request you to check with our customer service team before visiting a our website . You can reach out to our customer service team at +91 8793139076 Or mail us at sales@weroambags.com
You’re all set !.
3. Can I return my order through Self-shipment?
Yes, you can. In case your return mode is “Self-Ship”, please ensure that the product is shipped and delivered within 14 days from the date of return initiated, after which the return will be cancelled. Please ensure that the return receipt form for the item must be included along with the return ID. Additionally, we request you mail a snapshot of your courier slip to sales@weroambags.com.
